FAQ

Behavioral skills training enhances employee performance, leading to improved teamwork, communication, and problem-solving abilities. When employees are better equipped to collaborate and innovate, organizations can increase efficiency, reduce costs, and boost overall productivity. This, in turn, contributes to higher revenue and profitability.

Not investing in behavioral skills training can lead to high turnover, low employee morale, and poor customer service, all of which can negatively impact profitability. The Indian industry has seen a loss of approximately ₹12,000 crores annually due to disengaged employees, according to a report by the Gallup Organization.

Key behavioral skills to develop include:
Communication: Clearly conveying ideas and actively listening.
Teamwork: Collaborating effectively with others to achieve common goals.
Emotional Intelligence: Understanding and managing your own emotions and empathizing with others.
Adaptability: Adjusting to new situations and challenges with a positive attitude.
Conflict Resolution: Addressing disagreements constructively to find mutually beneficial solutions.
Customer Care/Service: Equips employees with the skills and knowledge to effectively assist customers, enhance satisfaction, and foster loyalty through excellent communication and problem-solving
Creative Thinking & Critical Problem Solving (CPS) : trains employees to analyze information objectively and evaluate it to make reasoned judgments and decisions and to generate innovative solutions to challenges by thinking outside conventional boundaries and approaching issues with imagination and flexibility.
What specific behavioral/soft skills have the highest impact on financial performance?
Answer: Skills such as Effective Communication, Customer Care/Service, Conflict Resolution, Transactional Analysis, Critical Thinking & Creative Problem Solving (CPS) and Leadership have shown the most significant impact on financial performance. A study by the World Economic Forum indicates that 70% of employers in India believe that improving communication and interpersonal skills is crucial for enhancing workforce productivity and profitability.

Organizations can track ROI through various metrics, including employee performance evaluations, productivity rates, customer satisfaction scores, and retention rates. By analyzing these metrics before and after training implementation, organizations can measure the financial impact of their training investments.

Companies like Infosys and Tata Consultancy Services (TCS) have implemented extensive training programs focusing on behavioral skills, resulting in higher employee retention rates and improved project delivery times. For example, TCS reported a 20% increase in project efficiency after investing in behavioral and soft skills training for their teams.

Behavioral/Soft skills training fosters a positive workplace culture, which is closely linked to financial performance. Research by Gallup shows that organizations with a highly engaged workforce outperform their peers by 147% in earnings per share. In India, organizations that prioritize employee engagement report higher employee satisfaction and lower attrition rates, ultimately enhancing profitability.

High turnover rates can significantly impact an organization’s profitability. According to the Society for Human Resource Management (SHRM), replacing an employee can cost between 50% to 200% of their annual salary. By enhancing behavioral/soft skills through training, organizations can improve employee engagement and retention, leading to substantial cost savings and stability in productivity.

A study conducted by Deloitte found that organizations investing in employee training saw a productivity increase of 24% on average. In India, companies that implemented behavioral skills training reported up to a 15-20% improvement in team productivity, leading to increased output and revenue generation.

Behavioral skills training often includes customer service training, which can directly influence customer satisfaction and loyalty. Research by Bain & Company shows that increasing customer retention rates by just 5% can increase profits by 25% to 95%. In the Indian context, organizations focusing on customer-centric training have reported significant improvements in repeat business and customer referrals.

Training programs can vary in length depending on the content and objectives. We offer flexible options, from half-day workshops to multi-day sessions, and even ongoing coaching and support based on your organization’s needs.

While everyone can benefit from behavioral/soft skills training, we recommend it for employees at all levels, including new hires, team leaders, and management. Tailored programs can address the specific needs of different groups within the organization.

We offer a range of soft skills training programs, including Communication Skills, Leadership Development, Conflict Resolution, Emotional Intelligence, Teamwork, Critical thinking and Creative Problem Solving, Transactional Analysis, Team Dynamics for High Performing Teams, Customer Care Revolution, Selling Skills and Navigating Negotiation. Each program is tailored to meet the specific needs of the organization and its employees.

We utilize a variety of training methods, including interactive workshops, games based on real life simulations, tailor-made case studies, group & panel discussions, online modules, and hands-on activities. This blended approach ensures participants are engaged and can apply what they learn in real-world situations.

Absolutely! We assess your organization’s specific goals and challenges before designing a customized training program that addresses your unique needs, ensuring the content is relevant and impactful for your team.

To get started, simply reach out to us to discuss your organization’s needs and goals. We will conduct an initial consultation to understand your requirements and then propose a tailored training plan that fits your objectives